Frequently Asked Questions
Everything you need to know about your ETQ Amsterdam experience.
What is the standard delivery time for orders?
For domestic orders within the Netherlands, delivery typically takes 1-2 business days. International shipping within Europe takes 3-5 business days, while worldwide shipping can take up to 7-10 business days.
How do I determine my correct size?
Our footwear generally runs true to size. However, for our signature LT 01 series, we recommend sizing down if you are between sizes. Please refer to the detailed size guide available on each product page for specific measurements.
What is your return policy?
We offer a 14-day return period from the day you receive your order. All items must be returned in their original, unworn condition with all tags and packaging intact. Please note that return shipping costs are the responsibility of the customer.
Where are ETQ Amsterdam products manufactured?
All our footwear is designed in Amsterdam and handcrafted in small-scale factories in Portugal using premium Italian leathers and high-quality TPU outsoles to ensure durability and comfort.
Which payment methods do you accept?
We accept a wide range of payment options including iDEAL, PayPal, Klarna (Pay Later), and all major credit cards such as Visa, Mastercard, and American Express.
How should I maintain and clean my sneakers?
To preserve the quality of the leather, we recommend using a premium leather protector spray before first use. For cleaning, use a damp cloth and specialized sneaker cleaner; avoid machine washing at all costs.